Wescover provides a venue for creators (“Creators”) to sell items (“Items”) to buyers (“Buyers”). The sale is made directly between the Creator and the Buyer, and Wescover’s role is limited to making the Site available and maintaining it. Wescover does not represent the Buyer or the Creator, and is not responsible for any negligence, misconduct, or other inappropriate or un-businesslike behavior by a Buyer or Creator in connection with any transaction entered into on or through the Site.
Because the sale is directly between Creator and Buyer, the Creator is responsible for the funds they receive. Where a Creator has received payment and the Transaction is later cancelled, or where the Creator is at fault through non-delivery, non-completion, negligence, or failure to respond, the Creator is responsible for returning those funds. Wescover will make reasonable efforts to facilitate recovery of the funds from the Creator and, where recovered, to arrange a replacement Creator of comparable caliber or a refund, but the obligation to return the funds rests with the Creator.
Where Wescover chooses to provide intermediary services in connection with customer service or dispute resolution, our decision is final and binding on all parties. Payment disputes and chargebacks will be assessed solely on the basis of records available on the Site.
Your cancellation request must be made on the Site. Your Transaction will not be cancelled unless you receive a cancellation from the Creator and then subsequently a confirmation from the Site.
This directive applies to every Transaction and overrides both any Creator’s own cancellation policy and Wescover’s cancellation policy below. All communications, approvals, quotes, and payments relating to a Transaction must take place on the Site. Communication is considered to have been taken off-Site where a Buyer or Creator shares or requests personal or direct contact information in order to continue the conversation elsewhere, including phone numbers, WhatsApp numbers, Instagram handles, other social media handles, or any other means used to chat.
If a Buyer and Creator communicate or arrange any part of a Transaction off the Site in this way, and the Buyer subsequently cancels the Transaction, a cancellation fee equal to 20% of the order amount will apply. This applies regardless of timing and regardless of any Creator policy; where off-Site communication has taken place, no cancellation window will be honored, including Wescover’s one-hour window and any window offered under a Creator’s policy, even where the cancellation is requested within that window. In such cases Wescover may also be unable to assist with any dispute, refund, or chargeback relating to that Transaction, as only records available on the Site will be considered.
Subject always to the off-platform directive above, cancellations are handled as follows. Where a Creator has specified a cancellation policy, that policy governs the Transaction. Where a Creator has not specified a cancellation policy, or the Creator’s policy is silent on the matter, Wescover’s platform cancellation policy applies: you may cancel an order for any reason within one (1) hour of order confirmation by contacting the Creator, who will notify Wescover, and the refund and cancellation will be processed within 5 to 7 business days of Wescover receiving the request. After this one-hour window, cancellation is subject to the Creator’s specific policies, which may vary depending on custom orders, sourcing of materials, or the production stage.
The cancellation terms above are set out in full and are binding under Section 5 of the Wescover Buyer Agreement. For the complete and governing terms, please refer to Section 5 of the Wescover Buyer Agreement.
Wescover is here to make sure you love your unique piece and to protect your order with the Wescover Buyer Guarantee.
Returns must be requested within 7 days of delivery. Return shipping costs are the responsibility of the buyer. Refunds will be issued to the original source of payment within 5 to 7 business days of Wescover receiving and approving the return request.
Every Creator on Wescover sells their own work. Creator-made products are unique and often made-to-order, customizable, full commissions, or non-standard offerings. Make sure you check each item page for creation time, shipping times, and return policies before ordering.
Keep all conversations and transactions on Wescover so that, in the unlikely event your order does not arrive as agreed, we can help resolve the issue. If a conversation is taken off Wescover at any time, we may not be able to assist with any problems related to your order, and the off-platform cancellation terms above will apply. Creators should not ask you to go to a third-party website, share personal contact details, or make a purchase off Wescover.
Wescover is all about making meaningful connections and we want everyone in our community to have a positive experience. Wescover is here to support you and welcome you into the art and design community. Remember that there are humans behind every conversation on Wescover - whether it’s an artist, designer, or member of their team. Treat each Creator kindly and don’t forget to show your enthusiasm for their work. We’re sure you’re going to love Creator-made pieces and leave the world of disposable design behind!
Wescover.com (owned by Book An Artist Pty Ltd)