Trade Member-Only Wescover Return Policy

FREE Returns on ALL Orders (including custom) up to 30 days from delivery!

100% Satisfaction Guarantee: We want to make sure our Trade Members are happy with every purchase on Wescover, so if you’re unhappy with your purchase for any reason, we’ll take it back.

Wescover now has a universal return policy for all Trade members’ orders (yes, this even includes custom). Just contact Wescover about returning your order within 30 days of receiving it, and we’ll arrange return shipping and send your refund. Your return is FREE (no restocking fee). And you’ll be reimbursed on the same card you used to purchase.

Here are the highlights:

Free Returns (no restocking fees)
Within 30 days of delivery
On any purchase, including custom orders!
For Trade Members Only

You Just Cover Shipping

Wescover will help to make return shipping arrangements, but Trade members are responsible for return shipping costs and will not be reimbursed for their original shipping cost. We cannot reimburse for import duties paid on international shipments.

Damages

In the unlikely event that an item arrives damaged, please notify us within 7 days of receipt. We want your order to be perfect and we will partner with the Creator to either send a replacement or provide you with a full refund. Please send photos of the damaged item and the packaging so that we can help resolve the issue as quickly as possible.

Limitations

In order for your purchase to be eligible for the Trade Return Policy, the following criteria must be met:

You were a verified Wescover Trade member prior to the purchase
You initiate the return within 30 days of receiving your purchase
You place the order online through our secure checkout
Item is returned in the same condition in which it was received
Return Policy applies to any order line item with a total price less than $15,000. For trade members ordering multiples of a single item for a project, we recommend ordering a single piece to try it out first.

* Items must be returned in the condition received. Any international customs duties and taxes will not be refunded. Wescover agrees to handle and cover returns according to the above. Return period and conditions may be expanded for purchases from certain creators.To the extent that the EU Consumer Rights Directive (“CRD”) applies to you, you may have additional rights relating to returning items.